商务英语听说 教学课件 作者 吕睿中 杨爱华 unit9 Complaints.pptVIP

ZSPT Follow-up Practice II Task 3 Role play 1 Work with your partner, role-playing the following procedure taken by two parties, namely complainer and receptionist. George Clinton向Milan公司提出投诉 Milan公司代表Mike Richie询问详情 Mr. Clinton投诉收到货物质量糟糕 Mr. Richie道歉并提出赔偿 Mr. Clinton接受解决方案 Follow-up Practice II Task 3 Role play 2 Work with your partner, role-playing the following procedure taken by two parties, namely complainer and receptionist. Thomson夫妇向饭店经理抱怨食物 酒店经理Rose Don询问详情 Thomson夫妇抱怨他们点的沙拉不新鲜 Rose表示道歉并提出餐费打折建议 Thomson夫妇接受 * Warming Up Working Place Listening Activities Situatio