服务中心常用英语.doc

服务中心常用英语 1 请问您贵姓? 对不起,请您重复一次好吗? May I have your name? / Would you give me your name ? I beg your pardon ? （pardon , please ?） 2 请拼写客人的名字好吗？ How to spell the guests name please ? 3 对不起，因线路问题我听不清楚您说话，请重新打一次好吗？ Im very sorry .I cant hear clearly. Could you call it again ? 4 能告诉我客人是哪里人吗？ Would you tell me where the guest comes from ? 5能告诉我客人是哪家公司的吗？ Would you tell me which company the guest it from ? 6 对不起，我们在酒店的名单上找不到客人的名字。 Im sorry .We cant find the guest name on our hotel list. 7 介意我把电话转接到接待处让他们为您查一下，好吗？ Would you mind connecting the line to reception to check it ? 8我再帮您查一下，请稍等。 I will check it for you again . Just a moment please. 9 很抱歉，让您久等了。 I am sorry to have kept you waiting . 10请您重复一遍您说的，好吗？ Could you repeat what you said ? / I beg your pardon ? 11 请您讲慢一点（大点声），好吗？ Could you speak more slowly (loudly)? 12 请稍等，我将为你转接。 Wait a moment, please . I will connect /transfer it for you . 13 您好，先生。这里是总机，您有一个外线电话，介意我接入您的房间吗？ How are you , sir ? This is the operator . You have an outside line . May I put through ? 14晚上好，丹尼斯先生，布鲁斯先生的电话，请问您是否需要接听？ Good evening ,Mr . Dennis, Mr Bruce is on the line (phone) now . Would you like to take it ? 15 对不起，先生，他的电话占线，请您稍后再拨。 I am sorry , sir . The line is busy now ,Could you please call back later . 16 对不起，先生，电话无人接听，请您稍后再拨或留言。 I am sorry ,sir . Nobody is answering ,Could you please call back later or leave a message . 17 让我重复一次您的信息吧。 Let me repeat your message . 18 对不起，我听不懂您说什么，我可以帮您转接给大堂副理吗？ Sorry I cant follow you. May I put you through to the assistant manager? 19 对不起，先生，房间电话未挂好，转不进去。 I am sorry ,sir .The phone is restricted , I cant get through. 20 对不起，先生，我们不可以透露客人的房号。 I am sorry ,sir . Were not allowed to disclose our guests room number . 21我是758房客，有人给我留言吗？ I am staying in room 758./ I am the guest of room 758. Did anyone leave message for me ? 22 我的电话留言灯一闪一闪的，是否有我的留言？ The message light flashes constantly . Is there any message for me ? The message light is flashing . Does that mean I have a message ? 23 对不起先生，我们暂时