酒店经典名言.pptVIP

酒店业最经典的二十句话 * 1、要改变，就要先改变自己。 For things to change, I must change first. * 2、从我做起。 If it is to be, it is up to me. * 你就代表酒店，因为你是帮助客人满足其需求的人。 You are the hotel ……because YOU are the person who is going to help fill his or her needs. * 4、每一次接触客人都是今天的第一次 Every call is the first call of the day. * 5、如果你不是为客人服务，那么你是在为客人服务的人服务。 If you are not serving the customer, your job is to serve somebody who is. * 6、成功之道：总是做得比期望的多一点点。 Simple rule for success, Walk the Extra Mile. (Always do what is required PLUS a bit more.) * 7、客人对与错并不重要，重要的是他们的感觉。 It doesn‘t matter whether the customer is right or wrong. It