浙江财经大学外贸英语函电13国贸函电-10.pptVIP

Unit TenComplaints and Adjustments Learning Objective -- Know the essential points to write a complaint or a claim. -- Learn the rules to be followed in writing a reply -- Know how to lodge a claim or a complaint in a specific situation -- know how to decline and adjust a claim Unit TenComplaints and Adjustments Accuracy is important in all business. However, mistakes do occur. Customers sometimes receive goods of the wrong size or color, receive damaged or defective goods, receive their seasonal order too late. In these and many other situations customers are entitled to