Supply Chain Management 供应链.docxVIP

Supply Chain ManagementSix Sigma, Total Quality ManagementThe UK Department for Trade and Industry says Six Sigma is:A data-driven method for achieving near perfect quality. Six Sigma analysis can focus on any element of production or service, and has a strong emphasis on statistical analysis in design, manufacturing and customer-oriented activities. June 20053.4 DPMO (Defects per one million opportunities)Process Performance MeasuresOperations managers are interested in process aspects such as cost, quality, flexibility, and speed. Some of the process performance measures that communicate the