客户投诉处理程序中文版CustomerComplaintGuideline.docxVIP

客户投诉处理程序Customer complaint process00114/06/2012发出供审核和批准 Issued for Review Approval版本/Rev日期(日/月/年) /Date (DD/MM/YY)文件状态/Status编写（签名）/Prepared by (signature)审核（签名）/Reviewed by (signature)批准（签名）/Approved by (signature)文件修订记录/Document Revisions1.0目的 Purpose: 建立一个客户投诉处理的系统以确保所有客户投诉得到及时有效的处理，并采取有效的纠正与预防措施，及时消除产品质量、包装、服务等造成的负面影响，防止类似情况再次发生，提高公司的管理水平和信誉，维护客户利益、提高顾客满意度。The purpose of this procedure is to establish a system to handle customer complaints to ensure that all customer complaints are handled properly and effectively. By effective corrective actions and prevention methods,