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wf2011annualreport英文.pdf 240页

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WELLSFARGONEWOppORtuNitiES.uNChANGiNGviSiON.WellsFargo&CompanyAnnualReport2011Newopportunities.Unchangingvision.“Thereasonwewakeupinthemorningistohelpourcustomerssucceedfinanciallyandtosatisfyalltheirfinancialneeds.Theresultiswemakemoneybecauseofourfocusonservingcustomers,nottheotherwayaround.Thistime-testedvisionwillforeverbewhatmatterstoWells?Fargo.We’ll?neverputthestagecoachaheadofthe?horses.”—JohnG.Stumpf,Chairman,PresidentandChiefExecutiveOfficerWELLSFARGO&COMPANY2011ANNUALREPORTToday’sWells?Fargoisacoast-to-coastcompanywithvastreach.Wetouchpeopleandbusinessesbillionsoftimesayear?—?atleast5?billiontimesayearintheCommunityBankalone.Butweneverforgetthatfinancialservicesisapeoplebusiness.Workingoneononewithcustomerstohelpthemwiththedecisionstheyfaceeverydayisatthecoreofwhoweare.FirstwelistentocustomerslikeTonyWilliamson,whostartedaMinnesota-basedITstaffingbusiness,AjasaTechnologies,withhiswife,Shelley,in1995.Thenweofferguidanceandsolutions.Wells?Fargohelpedtheirbusinesswithcredittomanagecashflow.NowAjasaTechnologieshas400employeesandisdevelopingmobileapplicationsfordigitalpayments.“Youcan’tdowhatyouweredoingayearago,”saidWilliamson.“Youhavetochange,andWells?Fargohashelpedusadapt.”Multiplythattimesourmorethan270,000teammemberswhosharethesamespirit.Newopportunities.Unchanging?vision.2Toourowners1070,000,000opportunities23BoardofDirectors,SeniorLeaders25FinancialReview112ControlsandProcedures114FinancialStatements231ReportofIndependentRegisteredPublicAccountingFirm235StockPerformanceWells?Fargo&Company(NYSE:WFC)We’readiversifiedfinancialservicescompany?—?community-basedandrelationship-oriented?—?servingpeopleacrossthenationandaroundthe?world.OurcorporateheadquartersisinSan?Francisco,butallourstores,regionalcommercialbankingcenters,ATMs,Wells?FargoPhoneBank,SMandinternetsitesareheadquartersforsatisfyingallourcustomers’financialneedsandhelpingthemsucceedfinancially,throughbanking,insurance,investments,mortgage,andcommercialandconsumerfinance.Assets:?$1.3?tr

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