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演示文稿演讲PPT学习教学课件医学文件教学培训课件
Unit 15;Teaching Aims;Warm-up;Warm-up;Part II Listening for gist;Task One
Directions: Listen to the following dialogue and then fill in the charts.
;Task Two
Directions: In this part, you will hear Miss Wang, complaining about an over-charged bill. Listen to the dialogue and decide whether the following statements are true or false.
1. Miss Wang has to pay 800 yuan for her stay in the hotel. (F)
2. The brochure of the advertisement mentions the rate is based on a double holiday package. (F)
3. Miss Wang brings the evidence to show the rated charged by the hotel is unreasonable. (T)
4. Miss Wang and the manager finally meet half way, and the manager agrees to give her a 50% discount. (F)
5. Eventually, Miss Wang pays 720 yuan for her stay in the hotel. (T);Task Three
Directions: In this part, you will hear five recordings about how to deal with complaints about goods. For each recording, decide what action the speaker is recommending.
;Part III Listening for specific information;Task One
Directions: In this task, you will hear a commendation letter. Filling in the blanks according to what you hear.
considerate
characteristics
course.
high quality
warmhearted
hesitation.
prosperous;Task Two
Directions: Five people explain why they bought one of the products. Listen and decide what products they bought and the main reason for each purchase.
;Task Three
Directions: In this task, you will hear a passage about the importance of customer satisfaction survey and fill in the blanks according to what you hear.
benefits
decision-makers
executives
monitor
marketplace needs and more.;Part IV Speaking focus;Summary
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