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2009 World Conference on Quality and Improvement
A Convergent Approach to
Problem Solving
Ha Dao Bill Maxson
May 20, 2009
Minneapolis, MN
ASQ Automotive Division 1 Ha Dao & Bill Maxson
Flowchart For Advanced Problem Solving
YES
NO
Is It Working?
Don’t Mess With It!
YES
Did You Mess
With It?
YOU IDIOT!
NO
Anyone Else
YES
YES
Will it Blow Up
Knows?
You’re SCREWED!
In Your Hands?
NO
NO Can You Blame
NO
Hide It
Someone Else?
Look The Other Way
Yes
NO PROBLEM!
Copyright ? 2007
Six Sigma Academy International,
LLC
Page 1
A convergent 5-why Example
Problem Cookies taste really bad
Cookies are undercooked
Ingredients are wrong
Used goose eggs rather than
chicken eggs
Root Cause
Recipe did not specify bird
type
ASQ Automotive Division 3 Ha Dao & Bill Maxson
Problem Solving & Prevention Journey
ProblemProblem--FreeFree ProductsProducts andand
ProblemProblem PreventionPrevention
PreventingPreventing ProblemsProblems
ProblemProblem SolvingSolving
FireFire FightingFighting
Where
do you
think
you
are
today?
ASQ Automotive Division 4 Ha Dao & Bill Maxson
Page 2
Presentation Outline
A Convergent Approach to Problem Solving
Comparative Analysis
Simple Explanation
Brake Leaks Case Study
ASQ Automotive Division 5 Ha Dao & Bill Maxson
Different Paradigms
Lead To Different Problem Solving Approaches
Engineering Based
Math Based
Evidence Based
ASQ Automotive Division 6 Ha Dao & Bill Maxson
Page 3
Engineering Based
The Strategy
Talk to experts
Insights into product or process (experience)
Developing and testing a theory
Insights into basic principles:
F=ma
V=IR
PV=nRT
Problem
Possible Causes
Solution
Engine does not start
Fuel tank is empty or throtle valve is not primed.
Fill fuel tank with fuel and prime throttle.
Bad glow plug or dead plug booster battery.
Replace glow plug and recharge or replace
battery.
Fule lines, air cleaner, or muffled is clogged.
Clean or replace clogged parts.
Eingine is flooded due to over priming.
Remove glow plug and discharge fuel.
Also, test the g
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