《领队英语》澳新游子情景4.3.pptVIP

一. What should be included in the daily record ? Describe the code of the tour, number of the tourists, departure and arrival time, tour itinerary, receving travel service, national guide and local guide. Write down advice and suggestions from the tourists. Comment on services of national guide and local guide abroad.. Comment on hotel, restaurant, scenic spots, transportation, etc. Summerize emergency and difficulties handled. The Daily Record Tour Leader’s Diary 二.About tourists’ questionnaire Collect the tourists’ questionnaire papers from the tourists. Refer questionnaire papers to the organizing travel service Deal with tourists’ questionnaire Deliver the tourists’ questionnaire to all the tourists before the end of the outbound tour. Ask the tourists to finish the questionnaire carefully. Collect the questionnaires. Refer the tourists’ questionnaire paper to the organizing travel service. 三.Deal with the tourists’ complaints Deal with the tourists’ complaints Analyze the reason of the tourists’ complaints. Enhance the communication with the tourists and know how to prevent complaints in future. Improve services gradually. Listen to the complaints carefully and deal with the problem quickly. If you cannot handle the complaint, report it to your company as soon as possible. 四.Reimburse the bills When the outbound tour is over, go to your travel service as early as you can. Don’t forget to sort out all the receipts and bills with you to the accounting section. Reimburse the expense. 五.Return the items you borrowed from your company 四.Work in groups 1.Discuss and present what should be recorded in the Tour Leader’s Daily Record . 2. Try to fill out the Tour Leader’s Daily Record . Work in groups 3.Discuss how to handle the complaints from the tourists. 4.Make situational dialogues. Work in groups 5.To discuss how to reimburse the expense and how to handle other relating things. 6.Make situational dialogues. English for Tour Lead