某航空公司服务理念论文演示.ppt

某航空公司服务理念Some airline service concept 导师：王敏 苏海花 答辩人：刘凯琦 钟倩 李丹 班级：空乘0931班 目录 1、Topics purpose and meaning 选题目的及意义 2、Main points 论文主要观点 3、Conclusions of the paper 论文的结论 4、Crew comments 组员心得体会 5、 thanks 致谢 选题目的及意义 Purpose 通过论证更深一步了解服务理念，以提升自身素质要求。 Step?by demonstrating?a deeper?understanding of?the?concept of service to?enhance their own quality?requirements Sense 使服务适应现代社会的要求,满足旅客消费习惯的多样化 。向社会提供安全、舒适、便捷的优质服务 ?Provide?a?safe, comfortable,?and convenient services?to the community 论文主要观点 本文将从空乘服务质量的主要内容说起，结合当下某些航空公司的具体事例，提出一些个性化的空中客舱服务的建议，并由此延伸到提高客舱服务对建立良好客舱文化的重要意义。 This paper will start with the the main content of flight attendant service quality , combining with some examples of current concrete airlines, and puts forward some personalized advice about air cabin service, and extend to the significance of improve service to establish good cabin culture. Learned many social experiences and realize d? the importance of knowledge and practice through this practice . Thanks?the?teacher’s? help??in this practice,?this?practice is?a valuable asset?in my life 。I believe I can do it ！Just do it！ 经过这次实习学到了很多社会工作经验，在实习实践中我认识到知识的重要性。 也感谢老师在实践中对我们的帮助，这次的实践是我一生中的一笔宝贵财富。 conclusion 三年的大学生活，让我成长，让我进步。在这次实习中我学习到了很多知识，也认识到有一个融洽的氛围有利于工作的进行，要善于沟通善于理解，选一个自己喜欢的工作 Three years of university life, let me grow up, let me progress。In this internship I learned a lot of knowledge ，and also known that have a harmonious atmosphere is propitious to work 。We should be good at communication and understanding ，and than choose a job you loved 在将近一年的飞行生活中，我认识到了服务意识对乘务员的重要性。也了解到了这个行业褪去表面光鲜后最脏最累的一面。我会一直坚持自己最初的梦想，在蓝天展翅飞翔。 In the past year of flight life , I realized the importance of the concept of service to a flight attendant , and Also?learned?the?hardships?of?the job,? but I will always insist on my initial dream and fly in the sky. conclusion结论 Through this thesis writing ,I learned that Engagin