银行业员工职业压力与社会工作干预—以南昌市中国银行为例.pdfVIP

摘 要 银行业员工的职业压力及其社会工作干预的研究，目前还处于薄弱环节。本 论文采用问卷调查的方式,向南昌市中国银行员工进行了职业压力调研。共发放50 张问卷,收回 40 张有效问卷。从回收的问卷调查，分析总结了银行员工的职业压 力现状，压力类型及特征，员工缓解压力的方式，银行业员工对于社会工作支持 体系的需求等。从结果可以看出银行员工普遍职业压力较大，缓解压力的方式有 限。目前，中国社会工作的发展主要还集中在民政领域和社区层面，而在银行业 的发展基本上处于空白。但也因此，银行业企业社会工作的发展有很大的拓展空 间，大有可为。大力发展企业社会工作，缓解银行业员工职业压力，可以从以下 几方面进行：一是将企业社会工作队伍建设纳入人力资源管理体系；二是在企业 中推广“员工帮助计划”，建立群体内部社会支持网络；三是通过购买服务、志 愿服务等形式争取专业社会机构的支持；四是完善社会政策和法规，如健全平等 就业的法规，完善金融企业新员工的教育培训政策，加强社会保障体系建设等。 关键词：银行员工；职业压力；社会工作干预 1     Abstract The study on bank employee vocation stress and social work intervention is a new research area. Bank of China in Nanchang City is selected as an example in the research. Bank employee is conducted to write a questionnaire survey. A total of 50 questionnaires were retrieved 40 effective questionnaires. From the questionnaire, we analyze and summarize the bank employees’ vocation stress status, pressure types, characteristics, ways to relieve stress, and social work support system demands. From the result, we can find that bank employees’ vocation pressure is relatively heavy, and the ways to relieve pressure are limited. At present, the development of Chinese social work is mostly in the civil field and community field, and is almost blank in bank field. Furthermore, banking corporate social work has a great development space and a brilliant future. Greatly developing social work in enterprise and reducing employee vocation pressure which can be performed from the following aspects. The first is to corporate social work team construction in the human resource management system. Secondly, to promote Employee Assistance Program in the enterprise and establish a group of internal social support network. Thirdly to strive for pro