电子商务中消费者权益保护问题研究.pdfVIP

摘 要 电子商务蓬勃发展，一方面给社会带来极大经济效益、给消费者购物带来极大便捷。 另一方面由于其自身存在的虚拟性、高科技性、开放性等特点，损害消费者权益的现象也 非常严重。本文通过列举电子商务中损害消费者权益的主要问题，提出相关建议，希望有 助于我国政府对电子商务中消费者权益的保护。 全文主要分为三个部分：第一部分，概述电子商务的含义、特点、发展现状，重点对 电子商务消费者的范围作出界定，认为C2C 交易也应纳入消费者保护法律体系；第二部分 列举电子商务中损害消费者权益的主要问题并分析原因；第三部分结合国外对电子商务中 消费者权益加强保护的做法，立足我国实际，提出解决问题的思路和建议。 关键词：电子商务 消费者权益 网络经营者 政府保护 I Abstract Abstract AAbbssttrraacctt As the rapid development of e-commerce, it not only makes peoples life easier and faster and benefits to the community, but brings the traditional system of consumer protection laws a great impact. Due to the existence of the virtual nature of itsown high-tech, open, damaging the interests of consumers are also very serious phenomenon .To solve each problem of consumer protection in e-commerce, it should build on a legal system which should be on all aspects of e-commerce system of strict regulation. Atpresent，China hasno Consumer Protection Lawspecialized inE- commerce . The regions advanced in technology and economy like US and EU countries have established mature law systems to protect consumers’ right in E-commerce, so Chinese e- commerce consumer protectionlegislation isimminent. The study has three parts: the first part, an overview of the meaning of e-commerce, characteristics, development status and define the scope of consumer e-commerce; the second part, the second part , the performance of consumer interests and the reasons for the injured; the third part, combined with foreign e-commerce to strengthen the protection of consumer rights in practice, based onour actual, proposed ideasand waystosolve theproblem. Keywords Keywords KKeeyywwoorrddss：electronic Commerce; consumer protection; information disclosuresystem