《管理学》培训评估（全英文）课件.pptVIP

Introduction Training effectiveness refers to the benefits that the company and the trainees receive from training. (New KSA, increased sales and more satisfied customers) Training outcomes or criteria refer to measures that the trainer and the company use to evaluate training programs. Training evaluation refers to the process of collecting the outcomes needed to determine if training is effective. Evaluation design refers to from whom, what, when, and how information needed for determining the effectiveness of the training program will be collected. Reasons for Evaluating Training Companies