《酒店基础英语》课程教学大纲.docVIP

酒店服务与管理专业 《酒店基础英语》课程教学大纲 课程性质和教学目标 （一）课程的性质和总体教学目标 本课程是我校为三年制高职酒店管理专业开设的一门专业必修课程。通过该课程的教学，使学生掌握饭店一线经营部门（前厅部、房务部、餐饮部、商场部、饭店管理部门）常用的英语情景会话，并能较准确地胜任涉外旅游饭店服务工作。 （二）知识、能力和素质教学目标 1、知识教学目标 掌握前厅部、房务部、餐饮部、商场部、饭店管理各个工作岗位常用会话的词汇、 短语和语句表达。 2、能力培养目标 通过该课程的教学，学生能够进行前厅部、房务部、餐饮部、商场部、饭店经营部门的常用专业英语会话，以及处理一些旅游涉外接待中出现的问题。 3、素质教学目标 通过该课程的教学，增强学生的综合素质，特别是涉外旅游接待方面的素质，不仅在外语应用上得到提高，同时也在专业水平、业务素质方面取得进步。 课程主要教学内容 （一）理论教学 PART I THE FRONT OFFICE 第一部分 前厅部 基本内容： Room Reservations, At the reception desk, The bellman, At the information desk, The cashier, Setting guests’ complaints, The business center and the general switchboard. 重点或难点内容： A long distance call reservation, A face to face reservation, Registration, Extending the stay, Introducing hotel services, Ticket-booking service, Introducing some scenic spots, Showing the way, Foreign currency exchange, Checking out, Changing a room, Charging more, Introducing the services of the business center, Dealing with the telephone problem. PART II THE HOUSEKEEPING DEPARTMENT 第二部分 房务部 基本内容： Guiding the guests to their rooms, Chamber service, Special services, Laundry service, Wake up call service. 重点或难点内容： Recognizing the guests, About the room facilities, About the hotel services, Making up the room, Cleaning the room, Buying things on request, About the room services, Explaining how to get the service, Suggesting express service, Explaining time differences, A morning call, Leaving the hotel. PART III FOOD AND BEVERAGE DEPARTMENT 第三部分 餐饮部 基本内容： At the bar, Seating the diners, Taking orders, Serving dishes, Ways of paying, Birthday party, Western food and buffet. 2、重点或难点内容： Chinese and foreign wines, Passing on a message, A reservation call, Receiving the diners, A complaint about the dining room, Helping to order dishes, Chinese food, Wine orders, Misserving, Normal service for a Chinese banquet, Going to a Chinese birthday party, Birthday cake, Signing the bill, Paying with credit card, Western breakfast, Buffet. PART IV SHOOOING