商务英语管理学课件3.pptVIP

Chapter 2 Interpersonal Communication Skills for Managers Laura.Lan@Management The Communication Process Factors Affect the sender Speaking, reading, listening, and reasoning skills Our attitudes influence our behavior Factors: extensive knowledge amount of knowledge social-cultural system Factors affect the message code of symbol: writing, picture, movements, facial expressions content structure Factors affect the channel formal channel: established by the organization and transmit messages that pertain to the job-related activities of members. informal channel: personal or social Factors affect the receiver knowledge attitude cultural background Interpersonal Communication communication between two or more others attention to feedback non-verbal cues careful listening Types of Interpersonal Communication face-to-face on the telephone through email through electronic means by letter or cards Face-to-face Role Playing Conversation: business situation asking for a date conversation on a date discussion of some business issues On the Telephone Role Playing Conversation through telephone Through Email or SWIFT Code SWIFT--Society Worldwide Interbank Financial Telecommunication 环球同业银行金融电讯协会 ICBC ABC Through Other Electronic Means fax pagers (BP机，Beep Pager) By letter or Postcard Discussion Questions Why did the author describe interpersonla communication the most intimate level of communication? What is the significance of E-commerce to business in the world of work today? What is the most important thing to pay attention to when sending an important email? Practices Whats your biggest interpersonal communication challengs? How to improve? Discuss Cellphones: Advantages and Disadvantages Making list of technological means of communication available to modern-day business managers. With which are you familiar? * * Sender Encoding Channel Decoding Receiver Feedback noise noise noise noise message message message message Confer