BMC CMDB实施建议（英文版）.pdfVIP

BMC Atrium CMDB Implementation © Copyright 6/19/2009 BMC Software, Inc 1 Why is this path so difficult? Not knowing/understanding the end game - Undefined use cases for the CMDB data Organizational issues/ownership - Difference in opinion on what matters most to the consumer of the data - IT Support and IT Operations with differing objectives - Do you have a Configuration Management Process owner? Lack of executive sponsorship - Top down visibility and commitment to enhancing Service Management - Needs tie back to Business Benefit Incorrect Expectation of CMDB technology - CMDB will not solve data quality problem Must get the foundation right - BSM and ITIL® depend on “single source of truth” being readily available - BSM and ITIL depend on continuing accuracy of “single source of truth” - Risk of not enough pre-implementation planning People, Process, Infrastructure complexity - Visibility is difficult to sustain - Relationships and dependencies are not obvious Dynamic nature of People, Process, Infrastructure - Change is the enemy of knowledge - Manual discovery is expensive and impractical - Different people need different subsets of ‘the truth” at different times © Copyright 6/19/2009 BMC Software, Inc 2 Atrium CMDB Implementation Key Elements Project Team Design Develop Deploy Operation Realize Value © Copyright 6/19/2009 BMC Software, Inc 3 Successful CMDB Implementation – Project Team Roles Executive Sponsor CMDB Design Board (CMDB owner, Consuming Process Owners, Data Provider Owners) Project Manager