对高等院校有效实施ISO9000质量体系探讨_高俊芳.pdfVIP

复旦教育论坛 2003 1 5 Fudan Education Forum 2003. Vol. 1, No. 5 # # ISO9000 高俊芳 ( 上海工程技术大学, 上海200126) : 本文阐述了ISO9000 质量体系对高等院校的适用性, 指出了高等院校在 施ISO9000 质量体系中 应注意的问题及其难点, 并对高等院校如何有效 施ISO9000 质量体系的方法作出探讨 : ISO9000 质量体系; 教育质量; 过程方法; 全面质量管理 : G40-058. 1 : A : 1672-0059( 2003) 05-0066-04 Discussion of ISO9000 Im lemented Effectively in Chinese Higher Education Institutions GAO Jun-fang ( Shang hai Univ ers ity of Engineering Science, Shanghai 200126, China ) Abstract : This a er ex resses ISO9000 quality system is suitability in higher education institutions, oints out the question that should be noticed and difficult oint in im lementing ISO9000 quality system in higher education institu- tions, and discusses the methods how to im lement ISO9000 quality system effectively in higher education institutions. Key words: ISO9000 quality management system; education quality; rocess methods; total quality management. WTO,/ 0 ISO9000 , , 1. ISO 质量体系的理念和原则适用于所有组织 , ISO9000 , , : ( 1) , , / 0/ 0 , , ( 2) ISO9000 , , , ISO9000 , ( 3) ISO9000 , , , , / 0 , , (4) , , , , ISO9000 ( 5) , ISO9000 , , , / 0, , ISO9000 , , , , # 66 # 复旦教育论坛 2003 1 5 Fudan Education Forum 2003. Vol. 1, No. 5 , , , / 0 / 0 2. 高校与企业具有共同的人工系统特征 , , : ( 1) , , , , , ( ) ( ) , ( 2) , , , , ( 3)