关键对话练习表整理中英文.xls

关键对话练习表（英文） Coaching For Crucial Conversations 关键对话练习表 Principle Skills Crucial Question 对话原则 对话技巧 关键问题 1.Start with Heart Focus on what you really want. What am I acting like I really want? 1、从“心”开始 关注你真正的目的 我让人感觉自己的目的是什么 What do I really want? 我的真正目的是什么 ·For me? ·关于自己的 · For others ·关于他人的 ·For the relationship？ ·关于我们之间关系的 How would I behave if I really did want this? 怎样做才能实现这些真正的目的 Refuse the Sucker's Choice. What do I not want? 拒绝非A即B的傻瓜式选择 我不希望看到的结果是 How should I go about getting what I really want and avoiding what I don't want? 我如何能即得到想要的结果同时避免不希望看到的结果 2.Learn to Look Look for when the conversation becomes crucial. Am I going to silence or violence? 2、注意观察 关注交谈何时转变成关键对话 我正陷入沉默或暴力状态吗 Look for safety problems. Are others? 关注安全问题 对方呢 Look for your own Style Under Stress. 关注你的压力应对方式 3.Make It Safe Apologize when appropriate. Why is safety at risk? 3、保证安全 在必要时道歉 安全感为什么会受到威胁 ·Have I established Mutual Purpose? 利用对比消除误会 ·我是否构建了共同目的 ·Am I maintaining Mutual Respect? 利用CRIB创建共同目的 ·我是否保持了彼此的尊重 What will I do to rebuild safety? 怎样做才能重建安全感 4.Master My Stories Retrace my Path to Action. What is my story? 4、控制想法 回溯行为产生的途径 我的想法是什么 Separate fact from story. 区分事实和想法 我是否故意忽略自己在这个问题中的责任 Watch for Three Clever Stories. 留意三种“小聪明”借口 一个理智而正常的人为什么这样做 Tell the rest of the story. What am I pretending not to know about my role in the problem? 修正你的想法 要实现真正的目的要怎么做 Why would a reasonable, rational, and decent person do this? 5、陈述观点 分享事实经过 我是否对对方的观点完全开发 What should I do right now to move toward what I really want? 说出你的想法 我讨论的是不是真正的问题 5.STATE My Path Share your facts. Am I really open to others' views? 征询对方观点 我是否自信的表述了自己的观点 Tell your story. Am I talking about the real issue? 做出试探表述 Ask for others' paths. Am I confidently expressing my own views? 鼓励做出尝试 Talk tentatively. 6、了解动机 询问观点 我是否积极了解对方开发 Encourage testing. 确认感受 6.Explore Others' Paths Ask. Am I actively exploring others' views? 重新描述 Mirror. 主动引导 Paraphrase. 赞同 我是否努力避免不必要的不合 Prime. 补充 Agree. Am I avoiding unnecessary disagreement? 比较 B