试论企业流程的基本定义.doc

试论企业流程的基本定义 完成日期： 指导教师签字： 评阅教师签字： 答辩小组组长签字： 答辩小组成员签字： 摘 要 随着经济的不断发展，市场环境已经由卖方市场转变为买方市场，企业需要制定符合自身发展需要的流程框架，以应对日益激烈的市场竞争，保障自己的市场地位。本文研究了企业流程的基本定义，通过对国内外学者的研究文献的分析，结合企业的实际应用案例，探讨了企业建立流程框架所需要的要素，分析了企业流程在企业生产管理中可以使企业的管理规范化、提高企业的竞争力、加强员工与组织间的联系并提高企业工作效率。提出了企业流程是企业通过一系列相互关联的活动来帮助企业高效的完成目标，并为企业员工、顾客以及整个组织创造价值的体系的观点。 关键词：流程；流程要素；企业竞争力；价值 Abstract With the development of economy, market circumstances has been covered by the sellers market into buyers market, enterprises need to draw up a process framework according with their needs, in order to cope with the increasingly fierce market competition, safeguard their own market position. This paper studies the basic definition of process, through the analysis of the literatures of scholars both at home and abroad, combines with the actual application cases of enterprises, discusses the elements of enterprises needed to establish a process framework, analyzes the processes which can regulate the management, improve the competitiveness, strengthen the relationship between employees and the enterprises, and increase the working efficiency of the enterprises. The point that the enterprise process is the system