如何进行有效沟通 毕业论文.doc

目 录 摘 要··································································Ⅲ ABSTRACT··························································Ⅳ 1 前 言·································································1 2有效沟通的概述······················································· 2.1有效沟通的含义······················································ 2.2有效沟通的特点······················································· 2.3 有效沟通的重要性·····················································3 3有效沟通在企业管理中的作用·········································6 3.1有效沟通是企业组织的基本行为··········································6 3.2有效沟通是企业管理的实质和核心········································6 4 影响企业管理有效沟通的障碍因素·····································9 4．1以自我为中心，认知模式的刚性···········································9 4.2沟通呈现静态特征·····················································9 4.3沟通缺乏真诚之心····················································9 4．4沟通渠道相对闭塞·····················································10 5有何进行有效的沟通····················································9 5.1企业管理中有效沟通遵循的原则······································ 5.2实现企业有效沟通的方法途径·············································· 结 论··································································11 谢 辞··································································12 参考文献······························································13 摘 要 企业的管理离不开沟通，沟通渗透管理的各个方面。沟通就是为了设定的目标，把信息 、思想和情感在个人或群体间进行传递。掌握有效沟通的并有效运用，能够让每个企业克服沟通的障碍使其更具有影响力，同时也能够把自己的理论更顺利地实施，使企业快速的发展沟通是企业管理中的一项重要内容，能够起到促进决策、促进上下级协调和员工激励的作用。但在中国，由于受到传统文化中面子和关系因素的影响，企业管理中出现了沟通不畅的问题。在管理中，管理者可以从注意表达方式、选择有利的时机、增强下级对管理者的信任度和运用恰当的沟通技巧等方面进行解决。沟通；有效沟通；沟通的作用；障碍 Shallow about effective communication in enterprise management ABSTRACT Communication is indispensable to enterprise management，communication permeates all aspects of management. In todays computerized society effective communication is particularly important. Communication is to set goals, the information, ideas and f