导游英语第二章解决方案.ppt

Part Ⅰ Situational Dialogue Dialogue One An FIT Room Reservation Background: A customer who wants to make a room reservation is calling the Great Wall Hotel. The clerk of the Room Reservation answers the telephone call and offers him some help. 背景：一位顾客打电话到长城饭店预定房间。客服客房预订处的职员接了电话并为他提供了服务。 1. book v. 预订 2. How many guests will there be in your party? 你们有几个人？ 3. What kind of room would you prefer? 你喜欢那种类型的房间？ 4. double room和twin room都是指双人房。 两者的区别在于：double room是指A room for two persons with a double bed (允许两个人住并配有一个双人床的房间)；twin room则是指A room with two beds for two people (允许两个人住并配有两张单人床的房间)。通常旅店都会提供这两种方式的双人房，两者价格一样。 其他类型房间：single room 单人房suit 套房,一般分两个区卧室和休息室，内有特大双人床。president room 总统套房double room with one double/ queen/ king size bed 双人房有一张双人/皇后/皇帝床尺码的床 5. hold the line 请稍后，请稍等（别挂） 6. May I have your name/phone number, please? 请问您的名字/电话号码？ 7. What time do you expect to arrive, sir? 先生，您预计什么时间到达？ 8. confirm your reservation 确认预订 Confirm v. 确认，确定 I will call you to confirm the reservation as soon as possible. 我会尽快打电话给您去确认预订。 9. We look forward to seeing you。 我们期待着您的到来。 10. An FIT Room Reservation 散客预订 R: Good morning. Great Wall Hotel, Room Reservation. Can I help you? G: I want to book a room at your hotel. R: Of which date, please? G: From October 12th. R: How many nights? G: For five nights. R: How many guests will there be in your party? G: Just my wife and myself. R: What kind of room would you prefer? A double or a twin? G: A twin. Please. R: Could you hold the line, please? I’ll check our room availabilities for those days… Thank you for waiting, sir. We have a twin at 80 Yuan and another at 95 Yuan, Which would you prefer? G: We’11 take the one at 95 Yuan. 哪一天？ 几晚？ 请稍等可以吗？ 我查一下这几天是否有空房 R: Certainly, sir. May I have your name, please? G: Albert Jackson. R: How do you spell that, please? G: A-L-B-E-R-T J-A-C-K-S-O-N, Albert Jackson. R: Mr. Jackson, May I have your phone number? : Yes, the number is 00-01-5535.