Reservation Service.pptVIP

Practical English for Restaurant Service Annie 12th,March Main Contents Ten Basic Ruels No.1: Industry No.2:Courtesy No.3:Patience(I don’t know./Pardon!/Excuse Me!) No.4:Quietness No.5:Concentration No.6:Smile No.7:Intelligence No.8:Hospitality No.9:Consideration No.10:Dignity Common Expressions Addressing Mrs., Ms, Miss, Madam Greeting Welcoming Welcome to the Winter Flower/our restaurant. Asking/Inquiring Your initials, please? May I take you order now? May I have your signature here,sir? May I be of your service,madam? May I recommend our …to you,sir? Expressing Wishes Chose the Right Expressions for Restaurant Service Whats your name? / May I have your name I don’t know. /— Pardon me?/Just a moment, please. Do you want some tea? / Could you like some tea? Over here, please. / Could you come this way please? OK, Sure, Yeah,/ Certainly, Sir. Hey, uh-huh,Hang on /Just a moment, please. Ill check that for you. Hang on/hold a moment, please. Eye Contacts Reservation The Forms of Reservation Simple Reservation(Delivery Service) Banquet Reservation Group reservation The Ways of Reservation Telephone Spot/Talk Mail Fax Telex The Procedure of Reservation Guests Restaurant Record of Reservation 1.Guests’ Information Name/Telephone Number/Address/Number of Guests/Sit-down Time 2.Guests’ Requirement Table/Private Room/Price/Special Requirements 3.Restaurant’s Policy Discount/payment/Cut-off Time/Reservation/Amendments/Cancellation Policy Telephone Reservation 1.Answer the Call Good morning/afternoon/evening/This is Sunflower Restaurant.Lili Speaking. May I help you? Sorry to have kept you waiting. 2.Check Please wait a minute. I’ll check it for you. Would you like to wait a moment or let me call you back later? 3.Communicate What tables do you like? I’m afraid there are no tables you like. Would you mind changing…? I’m sorry, the restaurant is full. 4. Express Thanks Thank you for calling.We look forward to having you with us. Delivery ServiceDialogue Reservat