麦肯锡的专业养术(企业文化).docVIP

麦肯锡的专业养成术 ——价值观、思维、沟通、管理 一、价值观 专业主义（追问为什么，客户放第一，做人要诚信）； 事实依据（提出有力证据，不凭直觉妄下判断）； ——弥补直觉猜测的不足，补强问题分析可信度 麦肯锡问题解决三大步骤： ——以事实为起点，用MECE原则将各项议题分类，最后找出解决之道 ①以事实为基础 ②严谨的结构 ③假设导向 高层观点（站在更高层的角度去看问题，俯瞰全局，力求公正） 二、思维 思维方式——零基准思考、逻辑思考、议题思考、假设思考 零基准思考：以零基准来思考事物，拆掉所有的框架——必须同时思考对客户的价值 逻辑思考——金字塔原理 层层拆解、追根究底，理清问题与解答的因果关系 并列型与解说型架构 议题思考——寻找本质问题的过程 值得找出答案、能提出解答，才是真正有意义的问题——找出真正问题，先建立假说 好议题的三要素：属于本质性的问题+具有深入的假说+找到答案的概率高 假设思考：根据事实快速假设、犯错快改，不要最后一刻提出错误解答 举例：先假设再验证 三、沟通 两大重点：确认要解决的问题到底是什么；确认希望得到对方的什么反应 金字塔结构——结论先行，再陈述因果明确的观点 SCQA故事框架——构建有意义的故事情境，提出有凭有据的答案 案例对比： 违反逻辑的5个词句——避免使用这些含糊不清的词句 四、管理 要拥有【我就是决策者】的责任心 设立远大目标：目标明确而有效，维持团队高昂士气 量化你的目标：从问题或机会点出发，设定可以量化的目标，让计划有效落实 激发成员动力：让所有人动起来，【激发动力】最关键 导师制——加速团队融合：勇敢谦虚的提问，博采众人智慧 ①敞开心胸不畏缩 ②创造富兰克林效应 ③不要变成抱怨大会 source of inexhaustible power and to promote economic and social development. County upper and lower must station in global of height, more deep awareness technology innovation, and talent intelligence of major meaning, zoom talent on development of support role, constantly push city WCB two learn a do learning arrangements specific programme for ensure two learn a do learning education made effectiveness, promote global members consciously respected Constitution, and comply with party rules, with XI General Secretary series important speech spirit armed mind, and guide practice, and promoted work, do qualified Communist, according to Communist XX provincial Organization Department issued on two learn a do Learning arrangements of specific programme of notification (x group pass (2016) 15th,) and Communist XX Municipal Office issued on in city members in the carried out learn Constitution Party rules, and learn series speech, do qualified members learning education implementation programme of notification (x do (2016) 12th,) spirit, according to distinguish level, and has targeted solution problem of requirements, now on learning arrangements proposed following specific programme. Learning requiremen