TEST 3new.docVIP

TEST 3 Part One. Questions 1 to 12. You will hear three telephone conversations or messages. Write one or two words or a number in the numbered spaces on the notes or forms below. After you have listened once, replay each recording. Conversation One. Questions 1 to 4. Look at the form below. You will hear a conversation between two salespeople at B-A-S, a software company. You have IS seconds to read through the form. [Pause] Now listen, and fill in the spaces. [Pause] Man: Hi, Janet. This is Alan. Ive just had an interesting conversation with a man from Electrolin. It should really be followed up with a visit or something - but Im on holiday from tomorrow, so could you do it for me? Woman: Sure. Is he interested in the accountancy package? Man: I wish he were! For the time being, hes only asking about a customer database. Something to keep a record of contacts and action taken. Woman: OK. Whos the contact person? Is it the sales manager? Man: Not this time. Its the new communications director, Steve McCormack. Woman: OK. The first thing theyll want to do is look at it, so Ill give him a ring and suggest he comes here for a product demonstration. Man: Thats a good idea. Can you arrange it before I get back? Woman: I should think so. How urgent is it? Should I contact him immediately? Man: wouldnt say its top priority. More like medium, Id say. Get in touch with him when youve got time. Anyway, uh, thanks. Bye for now. Ill talk to you again soon. [Pause] Now listen to the recording again. [Pause] Conversation Two. Questions 5 to 8. Look at the notes below. You will hear a sales representative phoning a colleague at Head Office. You have 15 seconds to read through the notes. [Pause] Now listen, and fill in the spaces. Man: Whiteway Cycles. Phil Moore, Sales. Woman: Hello, Phil. Its me - Sandra. Man: Hi, Sandra. What can I do for you? Woman: Weve just got the sales literature for the Paris trade show next week, and theres some problems. Can you get it sorted ou