商务英语Unit3学习课件.pptVIP

Unit 3  On the phone Contents 3.1 Types of phone call and tel. directories 3.2 Process of making a business phone call 3.3 Skills for making different phone calls 3.4 Leaving a message 3.5 Telephone alphabet and symbols 3.6 Dealing with answering machine 3.1 Types of phone call Local calls Intercom calls Long distance/trunk calls person-to-person call station-to-station call collect call / reverse call international trunk call International Direct Dialing System(IDD) e.g. 00 1 415