新职业英语1--Unit-7-Teaching-Plan.docVIP

English for Careers 1 Unit 7 Customer Service Teaching objective After studying this unit, the students are able to master the key words and structures, and more importantly, to communicate for the following purposes: understanding successfully measuring customer satisfaction understanding a product’s limited warranty making and handling a complaint understanding and writing a letter of adjustment doing a survey with a questionnaire and drafting a summary mastering adverbial clauses The method of approach Discussing, listening, reading, presenting, and role-playing by the students; Expl