酒店英语到常用词汇.docVIP

常用词汇住宿登记旅行社代号master folio超额预订over-booking开房率occupancy预报forecast预计expected到达arrival离开departure交通工具carrier付款方式method of payment情况status公司firm/company待遇treatment房间种类room type代理agent保证guarantee候补名单 waiting list房价room rate特价special rate对外价rack rate净价net rate记录record服务费surcharge预付prepaid政府税government tax团队group押金advance deposit订房booking更改amendment小包价package空房vacancy接机pick up可售房间available取消cancellation客人资料guest history合作cooperate酒店代表hotel representative穿梭巴士shuttle bus运输transportation备注remar延误delay黑名单black list登记表registration form非吸烟楼层no-smoking floor相邻房adj