运营管理复习题第2章..docVIP

Chapter 2 Operations Strategy 第二章 运营战略 Chapter Overview 本章概述 This chapter discusses operations strategy and its relationship to the strategies of other functional areas, as well as the organization’s overall strategy. It discusses the various operational strategies that are derived from competitive priorities. The classical competitive priorities are low cost, high quality, fast delivery, and flexibility, with service emerging in the 1990s. New competitive priority may come from environmentally friendly processes and environmentally friendly products, as well as the use of information.