酒店英语复习资料..docVIP

酒店英语汇总复习资料 感谢与应答 1、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。 2、It‘s very kind of you .谢谢，您真好。 3、It‘s my pleasure .非常高兴为您服务。 4、I am at your service .乐意为您效劳。 5、Thank you for staying in our hotel.感谢您在我们酒店下榻。 6、Sorry to have kept you waiting.对不起，让您久等了。 Apology 道歉 1、I‘m very sorry.非常抱歉。2、I’m sorry to trouble you.对不起打扰你了。3、I‘m sorry to have taken so much of your time.对不起占用你太多时间了。4、I’m sorry to have kept you waiting .对不起让你久等。5、Excuse me for interrupting [,int?r?pt] you. 原谅我打扰你了。6、I hope youll forgive me.我希望你能原谅我。 7、It doesnt mater.没关系。8、Dont bother about that别再想它。 电话用语 1、***hotel , front desk. Can I help you?***饭店，前台。请问有什么可以帮到您？ 2、Sorry, he is not in at the moment.对不起，他现在不在。 Would you like to leave a message? 您要留口信吗？3、Pardon.对不起，请再说一遍，好吗？ 询问 Can (May) I help you?我能帮您什么吗？ 2、What can I do for you?我能为您干点什么？3、Is there anything I can do for you? 有什么能为您效劳的吗？4、May I use your phone?我能借用您的电话吗？Certainly/ Yes, of course.当然可以。 问路 1、Go upstairs/downstairs.上楼/下楼。2、Its on the second (third) floor.在二（三）楼。3、Where is the washroom (restroom, elevator)请问盥洗室（休息室、电梯）在哪儿？4，This way, please.请这边走Turn left /right.往左转/右转。 提醒 1、Mind (Watch) your step.请走好。2、Please be careful.请当心。3、Please dont leave anything behind.请别遗忘您的东西。4、Dont worry.别担心。5、Take it easy.放心好了。6、Please dont smoke here.请不要在这边抽烟。 提供帮助 1、May I take your bag for you?我可以为你拿你的手提包吗？2、May I help you with your suitcase?我能帮你拿你的箱子吗？3、Would you like me to call a taxi for you?你需要我为你叫一辆出租车吗？ 4、Thanks for the trouble.麻烦你了。 祝贺 1、Congratulations!祝贺您！2、Happy new year!/Valentine’s Day/Dragon Boat Festival新年快乐！ 3、Merry Christmas!圣诞快乐！4、Have a nice holiday!假日快乐！5、Wish you every success!祝您成功！ 酒店部门 Housekeeping Department：管家部 Security Department：保安部 Transportation Department：车队 Project Department：工程部 Finance Department：财务部 Purchasing Department：采购部 Human Resource Department人力资源部 Staff Canteen：员工饭堂 Staff Hostel： 员工宿舍 Marketing Department：市场部 Member Administration D