本科毕设论文--浅析旅游投诉的原因及处理对策.docVIP

Abstract Travel agency, as the service-type enterprise, its quality effects guests satisfaction directly. Thus effects its survival and development. However, there are more and more traveling complainting about the tourist service, from which we can see that there exits many problem. This article analysis the reasons that cause the grumblings from tour guides, travel agencies, tourists and so on, and what measures should we take to solve the problems. Key Words：tourism，tourist complaint, reasons of tourist complaint ,treatment of tourist complaint 引 言 在旅游者消费意识和维权意识不断增强的今天