湖南英语导游口试题(原)湖南英语导游口试题(原).pptVIP

Questions and Answers on Normal Services of Tour Guides and on Ways of Solving Special Problems 1. How would you respond to the incident that your guest and you have arrived at the airport but the local guide is not there meeting you? 1. National guide try to reach the local guide and the local agency 2. Guide guests to a proper place to wait and apologize for the inconvenience 3. Hire coach to the designated hotel 4. The expenses incurred are on the person responsible 5. Keep a record 2. You get an urgent call for you to meet a group at Hongqiao Airport at 3 pm and the driver is already there. What would you do when you arrive at the airport? 1. Check the arrival time of the guests 2. Arrive at the airport 30 minutes in advance 3. Find the driver and check the parking place and tell the driver about the itinerary 4. Check the arrival time again. 5. Greet the group 6. Check the tour number and the group and the luggage 7. Guide the guests to the coach and help them get aboard. 3. A group from the United States has just arrived at Pudong International Airport. What would you do when the tour leader told you that a piece of luggage was missing? 1. Report to the lost-and-found office and leave a phone number for further contact 2. Get down the address and phone number of the airline office and the name of the person in charge 3. Keep contact with the person concerned for information about the luggage 4. Help the guest buy some items for daily use 5. When the guest moves to the next destination, notify the lost and found office of this case. 6. Help the guest to file a claim against the airline company 4. What would you do when the tour leader asked you to add on a new program like Xintiandi? 1. Explain the importance of keeping the agreed schedule 2. Grant the special request on the condition that the tour leader and guests agree 3. The expenses incurred are on the guests. 4. Keep a record with the signature of the tour leader