ppt课件-p r o c e s s i m p r o v e m e n t（p c r o e s s i m p r o v e m e n t）.pptVIP

PROCESS IMPROVEMENT Program Development University of Massachusetts at Boston ?2007 William Holmes METHODS OF PROCESS IMPROVEMENT Total Quality Management Six Sigma Process Re-engineering Using Best Practices Sociotechnical Systems TOTAL QUALITY MANAGEMENT Philosophy of Change Seven-step approach Long-term approach Evolutionary approach TOTAL QUALITY MANAGEMENT:SEVEN STEPS Define system Assess situation Analyze causes Try out improvement theory Study results Standardize improvements Plan continuous revisions TOTAL QUALITY MANAGEMENT:ISSUES Slowness of change Use of invalid data Some actions