BBI面试技巧-目标选材精品课件.ppt

* * 1：举例说明，你是如何做来应付所有工作的？ 2：你怎么知道效果很好，你又什么实例说明？ 3：轻举个例子说明，你是如何学习来了解新的工作的？ 4：你在策划过程中，负责什么工作？ * 1：你为客户做了那些额外的服务？ 2：能具体一下，你的建议给合作带来哪些帮助吗？ 3：你具体说一下，你在那个项目中作了什么工作吗？ 4：你曾处理过这样的员工吗？你当时是怎样做的？ 5：你应用这个原则的情况吗？ * 1：对于同一个问题，应聘者通常会在第2/3个回答时给出较为详细的资料。 2：平衡：处理得好，与不好的实例 3：举例：有没有相近的情况，你的办发行不通。 * FACILITATORS role play questions 1-4 together, then for #5 ask participants for probing question suggestions ?1.Question: What are your strengths? Answer: I think I am a very hard-working person. ?Probe: “Tell me about a time when you exhibited your work ethic.” ? ?2 Question: Give me an example of when you had to show strong leadership. Answer: I had to show strong leadership when I worked in customer service. ?Probe: “Give me an example of a time when you had to provide leadership in your customer service role.” ? ?3.Question: What things in your job give you a sense of accomplishment? Answer: I like working with customers to solve their problems. ?Probe: “Describe a time when you had a particularly difficult situation with a customer that you were able to solve.” ? ?4. Question: Describe your most recent group effort. Answer: Last month I served on a committee to help our company’s move to a new building. ? Probe: “What were your responsibilities on the committee and how did you go about completing them?” ? ?5. Question: Give me an example of a time when you were able to communicate successfully with another person, even when that individual may not have personally liked you. ?Answer: It’s well known that sales and manufacturing do not always see eye to eye. Last week I had to communicate to the sales manager that her products were not going to be ready to ship. ?Probe: “How did you handle communicating this bad news?” * 1）根据各项能力分析应聘者的强项和弱项，评估每项能力搜集的行为实例，然后做出评分。 * 1：FLIP CHART 2：分析记录练习中的第一个联系，学习资料分析的步骤 ——第一个能力，STAR记录完整的行为实例（建议学员用不同的颜色）； ——在做资料分析时，为了对应聘者得到一个完整的了解，需要将几个面谈人的记录合并在一起。学员可以在进行STAR讨论时互相补充资料。 ——3STAR，一个假STAR 3：将学员将STAR归纳到相应的能力下。 ——使用能力定义，和行为实例 ——如果STAR符合几个能力，