DeEscalation Training Personnel Portal升级培训人才门户.pptVIP

* * * * * * * * * * * * * * * * * * * Using Verbal De-Escalation Adapted with permission from material developed by Risk Management Services, Northeast Washington Educational Service District 101 How do you know when you are being personally or physically threatened? You will know it when it happens to you. You will “feel” it. Trust your instincts What is Verbal De-escalation? Verbal De-escalation is what we use during a potentially dangerous, or threatening, situation in an attempt to prevent a person from causing harm to us, themselves or others. Without specialized training, we should never consider the use of physical force. Verbal De-escalation consists of tactics to help limit the number of staff who might be injured on the job. Physical Force Use of physical force is NEVER recommended. Physical force would only be used as a last resort to prevent injury to yourself or to another person. Use of physical force usually results in someone (you?) getting hurt. This information WILL teach you: Verbal De-escalation tactics that are non-physical skills used to prevent a potentially dangerous situation from escalating into a physical confrontation or injury. Verbal De-escalation Tactics Some Tactics are: Simply listening Distracting the other person Re-focusing the other person on something positive Changing the subject Use humor (sparingly) to lighten the mood (be very careful with this!) Motivating the other person Empathizing with the other person Giving choices Setting limits De-escalating Effectively To verbally de-escalate another person, you must open as many clear lines of communication as possible. Both you and the other person must listen to each other and have no barriers. Barriers to Communication are the things that keep the meaning of what is being said from being heard. Communication Barriers: Pre-judging Not Listening Criticizing Name-Calling Engaging in Power Struggles Ordering Threatening Minimizing Arguing De-escalating Positively Use