Unit 6 Orders and Acknowledgements.pptVIP

Unit 6 Orders and Acknowledgements Lead-in If a buyer is interested in the seller’s letter or accepts the seller’s offer,he may send out an order form or an order letter.An order is a written notification of purchase from buyers to sellers, demanding sellers to supply the goods and services in accordance with the order.Nowadays,many a big company uses serially-numbered books of order forms for their convenience and efficiency.Yet,in some cases,order letters are necessary due to their unique advantages. Sellers should acknowledge the receipt of orders in written form without delay. Introduction： An order is a request to supply a certain amount of goods. an order should include: 1. detailed description of the commodity, such as the name, article number, special features if any; 2. quantity; 3. price; 4. payment; 5. shipment and destination; 6. packing; 7. insurance, etc. How to place an order : 1. Make your order accurate and clear . 2. Refer to the previous contact about the transaction and thank your seller . 3. Quote the order number . 4. Be careful about numbers. 5. Use order forms for daily orders. 6. Appreciate the seller’s cooperation. How to reply to an order : 1. Answer immediately when receiving the order . 2. Repeat the date and contents of the order. 3. Say you accept/book/enter/confirm the order, if you accept the order. 4. Comment on your product and offer your cooperation. 5. Do not just say you cannot do something but give reasons and offer your assistance. Specimen Letter 1 ：covering letter with order form Your ref:BS/281 Our ref: jbs/315 July 7,2008 China National Import Export Corp. SHANGHAI China Dear Sirs Your Reference BS/281 We thank you for your letter of 2nd July and are glad to inform you that your samples are satisfactory. Enclosed please find our Order No. 237 for four of the items. All these items are urgently required by our custo