物业管理情景英语讲解.doc

物业管理情境英语空调维修夏季到来．持续的高温天气让大家都酷暑难耐。又是一个炎热的下午，张小姐打电话到客服中心，客服小王接听了电话。Summer?has?come,?Sustained?high?temperature?makes?people?intolerableThis?afternoonMiss?Zhang?called?to?service?center,Wang,an?assistant?of?the Center?answered?the?call.小王：您好，客服中心，请问有什么能帮你吗?Wang:?Good?afternoon，what?can?I?do?for?you?张小姐:你好，我是12楼XXX公司的行政主管。我们办公室的空调好像出问题了，你们能帮忙看一看吗？???Miss?Zhang:Hello,?this?is?the?Admin?Supervisor?from?XXX?Company?on?12thfloor.The?air?conditioner?of?our?office?doesnt?work.?Could?you?come?tocheck?小王：好的，我们马上就到。 Wang：No?problem,?well?come?soon．小王和维修人员立刻赶到了12楼，对该区域的中央空调系统进行了检测。发现是空调过滤网堵塞，维修人员迅速对过滤网进行了清洗疏通。空调很快就运行正常了。Wang?and?a?maintenance?worker?went?to?Miss?Zhang’s?office．They?check?theair?conditioner?system?of?this?area?and?then?found?out?that?the?filter?hasbeen?blocked．They?cleaned?the?filter?and?the?air?conditioner?could?worksoon．小王：张小姐，进入夏季空调经常运行，长期的工作导致过滤网集聚大量的灰尘，我们会定期给空调进行过滤网清洗，有需要的话可以联系我们。Wang:Miss?Zhang,?there?are?a?lot?of?dust?after?long?time?work．We?can?helpto?do?the?regular?cleaning,?so?just?let?us?know?if?you?need?the?help．张小姐：好的，非常感谢你们！Miss?Zhang：It?sounds?great．Thank?you?so?much?for?your?help．小王：不客气!Wang：You?are?welcome! 物业管理情境英语——休闲区东侧路灯照明设施问题吴先生来到服务中心，客服助理小陈接待了他。Mr．Wu?came?to?the?Service?Center．Chen，a?customer?service?assistantreceived?him．小陈：早上好，吴先生，很高兴见到您!Chen：Good?morning．Mr．Wu．Glad?to?see?you．吴先生：早上好，小陈。Mr．Wu：Good?morning，Chen．小陈：请问有什么能帮你的吗?Chen：What?Can?I?do?for?you?吴先生：最近和邻居聊天时，大家都提到休闲区东侧路灯照明设施的问题。休闲区是大家平时放松休闲的地方，大家都喜欢下班之后在这里放松一下，如果能安装一定的照明设施，这将为住户带来很大的方便。Mr.Wu:Recently,we?are?talking?about?the?problem?of?the?road?lamp?on?the?east?of?the?leisure?area.?The?leisure?area?is?a?place?for?us?to?relax，and?we like to come?here?after?our?work.?If?there are?some?road?lamps，it?will?bring?lots?of?convenience?for?the residents．小陈：近期我们也正打算在休闲区内安装路灯，我们已经把这一情况上报给了有关领导，待报告成功审批之后，我们马上就可以安装。Chen:We?are?planning?to?install?the?road?lamps?for?leisure?recently, and?have?reported?to?our?leaders，after?approved we?will?install?them?at once．吴先生：好