国际商务信函写作（英文版）Unit 10 Claims & Arbitration.ppt

Unit 10 Claims & Arbitration Contents Translate the following sentences into Chinese. 1. Most of our buyers do not want to insure against the Risk of Breakage for this article. 对这种商品，大多数买主都不投保破碎险。 2. Please insure against All Risks for (at) 10% over (above) the total invoice value. 请按发票总金额的110%投保一切险。 3. We have insured W.P.A. and against War Risk at 110% of the invoice cost (value, amount). 我方已按发票金额的110%投保水渍险及战争险。 4. We are pleased to allow you an additional 90 days to pay your note dated March 20. 关于贵方3月20日帐单，我方乐意再给予90天付款的宽限。 5. In reply to your letter of September 4 regarding insurance: 现答复贵方9月4日有关保险来函： 6. Your customer’s request for insurance coverage up to the inland city is acceptable on condition that such extra premium is for his account. 贵方客户保险范围扩大至内陆城市的要求已被接受，条件是额外费用由贵方承担。 Multiple Choices. 1. As we can wait no longer for the delivery of your order, we have to _____ it. A. postpone B. refuse C. delay D. cancel 2. All you have to do is to knock 10% _______ the price. A. down B. off C. at D. on 3. After a , we found the amount deficient. A. check-up B. check-in C. check-out D. check 4. We will draw____ you by our documentary draft at sight on collection basis. A. at B. up C. on D. for 5. Payments should be made ______ sight draft. A. at B. upon C. by D. after 6. The consignment is covered _______ our open policy NO.1234. A. at B. by C. on D. for Q1: Complaints & Claims? A1: In an ideal business transaction, everything should be done so carefully, with details of offers and orders checked, packing supervised, handling of goods carried out expertly, that no mistake is made and nothing is damaged. Unfortunately, in business activities, no matter how perfect an organization may be, complaints from the customers are certain to arise. Customers sometimes receive the goods of inferior such co