FurnitureManual.doc

Furniture / Rugs Quality and Packaging Standards Manual March 2008 Table of Contents Introduction 1 Furniture Quality Standards 2 - General Requirements for all categories of merchandise 2 - Case Goods 2 - Upholstered Furniture 4 - Leather Goods 5 - Wrought Iron and Metal 5 - Mechanisms 6 Product Identification 6 Furniture Packaging Standards 8 - Furniture Packing Standards and Testing Guidelines 8 - All Merchandise Packaging 8 - Case Goods 9 - Upholstered Furniture 9 - Rug Packaging Standards 9 - Pre Packaging Instructions 12 - Assembly Limitations and Instructions 12 Operating 12 Inspections 14 Workroom Expense Offsets 15 Workroom Expense Offset Function Codes 16 Divisional Contacts For Workroom Inquiries 17 Introduction To all Macy’s and Bloomingdale’s Furniture Vendors: This Furniture Packing and Quality Standards Manual applies to all Macy’s and Bloomingdale’s vendors of furniture items tracked on our Big Ticket Reservation and Delivery System (RDS). This Manual provides an overview of our requirements for furniture and furniture vendors and it is of particular importance that every furniture vendor be aware that Macy’s and Bloomingdale’s require that: ? What the buyer sees and approves is what we receive ? Product Quality is good and free of defects ? Product consistently complies with Macy’s Vendor Standards, including this Furniture Packing and Quality Standards Manual ? Product is packaged and protected properly as per the Vendor Standards, including this Furniture Packing and Quality Standards Manual ? Product is loaded on clean, properly prepared trucks or containers with care and properly protected so that we can: ? Receive ? Locate ? Pull ? Deliver to our consumer ? Open (from the manufacturers packaging) at the customer’s home intact ? Warranties and all vendor obligations in respect of customers commence upon delivery to the customer Macy’s an