运营管理例题新.docVIP

一、Determining the capacity level （确定能力水平）expanding the capacity P287-288 1、Cost of waiting is known等待成本已知 ①：算一个总的成本MC（including the equipment， human resource） ②：再算受影响的顾客 affected number of Customers ③：算一个收益MB（用受影响的顾客*所获得的时间*等待成本） ④：比较MC和MB（MCMB，it’s worthwhile expanding） 例题：1)For a service station, they want to increase an additional equipment to increase efficiency. An additional equipment requires an investment of $100000,assume useful life to be 5 years. An operator must be hired to run the equipment and paid $15 per hour. Assume the additional equipment is operated from 8:00am to 10:00am a