Emotional Leadership.docVIP

 PAGE \* MERGEFORMAT 9 Emotional Leadership Pan Shiyi this sentence has a more universal explanation: personality can be bought. Said that more thorough understand that the business leaders of the emotions and feelings carrier: personality, or a leader’s personal charisma can be converted into company capital. Leadership is a business owned by the intangible and important intellectual capital. The process of globalization of markets, rapid changes in economic structure as well as the increasingly fierce competition, so that our organizational structure is more flat. Fewer managers assume greater leadership responsibility. Leadership enterprise managers can go to the scope of how often will determine the prospects for the development of enterprises. Leadership of the emotional impact of the target market to determine; leadership and corporate intangible assets: brand reputation, internal and external customer satisfaction and loyalty, and innovation together, established a close relationship. Mood, emotion is a core element of leadership. As Bill Gates put it: When this value is transferred from the production of circulation, the service becomes more important than ever. The service is by whom, who is going to accept it? People inside and outside the enterprise. A high degree of homogenization of the market, is the interpersonal feelings, emotions provide a different interactive experience of space. We imagine: If the clients and our business is not just limited to the establishment of trading relations, but also the establishment of a stable, positive emotional connection and emotional relationships, the enterprise has the emotional and external customer loyalty, great wealth will be how much ah! So, good business leaders are often full of strong emotional appeal, and guide people towards the same direction. They not only their job well, more will become the spiritual leader of business: they through internal and external to the enterprise customer support