Emphasis on improving patient care and cultural needs of.docVIP

 PAGE \* MERGEFORMAT 10 Emphasis on improving patient care and cultural needs of Hospital services, culture is an important element of modern hospital management, it is the hospital of this particular social group under certain historical conditions and social environment, in the provision of medical care services for human practice in the process of creating a culture of service and all the physical state Italian state service culture combined. (1) to construct a new patient-centered hospital services for care management culture is an objective requirement for hospital survival. To attach importance to the requirements of patients during hospitalization, the patient to understand the existing system of hospital care, the status quo and the acceptable levels and improving the quality of service, the idea of improving care and service culture, in March 2000, the 777 patients who were hospitalized Patients with the consultation of the investigation, summarized as follows: 1. Materials and Methods: 1.1 Object In March 2000, all hospital wards 32, 777 discharged patients, as the survey. 1.2 Methods A self-designed questionnaire, fill in the patient discharge, the patient can not be completed by family members filled out the last question is expressed in words, the project is completed the actual cases of incomplete Zeyi calculated. 2. Results: The questionnaire from 6, a total of a 18-question survey, (1) rest time (2) The ward environment (3) culture; (4) patient rights; (5) injection technique; (6) Evaluation of nurses; (7) 3. Discussion: 2.1 patient-centered, change work schedules, from the beginning every morning. 99 years in June of Shanghai Health Bureau to ensure adequate rest sleep of patients requiring care in the morning the city’s hospitals after the 6:00 carried out, reversing the quest for early morning care situation. I have the first implementation of the hospital to obtain patient praise. Later as the weather turns hot, get up as early as