小区投诉处理及回访制度.doc

小区投诉处理及回访制度 小区投诉处理及回访制度提要：建立《客户投诉登记表》，对每一份投诉及意见均应予以记录。记录的内容包括客户姓名、投诉时间、涉及部门 小区投诉处理及回访制度 一、凡客户的投诉，不论采取何种形式，如信函、电话、传真或来访，统一由管理处集中登记、组织处理、向客户反馈处理结果。 二、建立《客户投诉登记表》，对每一份投诉及意见均应予以记录。记录的内容包括客户姓名、投诉时间、涉及部门、内容摘要、处理结果等。 三、客服中心专职人员根据客户投诉意见，填写相关工作联系单，责成相关部门进行处理。 四、对重大投诉，部门不能处理或需要统一协调的，直接报管理处主任，由管理处主任作出处理决定。 五、投诉接待专职人员应跟踪投诉的解决情况，如仍存在问题，仍需责成相关部门迅速处理。 六、业主的投诉处理完毕应进行走回访，了解业主对投诉处理的意见，并及时整理归档。 对业主的投诉定期进行分析总结；对反复出现的问题，应组织有关部门探讨并找出解决办法和预防措施，防止重复发生。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditional