水电售卡服务规范标准.doc

水电售卡服务规范标准 水电售卡服务规范标准提要：严格执行交接班制度，对上班次的现金、支票、信用卡等要逐一清点核对。对上班次交办的事宜要认真催办 自建筑施工资料 水电售卡服务规范标准 班前准备： 前台人员必须提前15分钟到岗，按规定着装，佩戴好工牌，整理仪容仪表，淡妆上岗。 上岗后工作： 严格执行交接班制度，对上班次的现金、支票、信用卡等要逐一清点核对。对上班次交办的事宜要认真催办。 热情接待前来交费蓄值的客户，根据不同的结帐方式，认真核算款项，准确录入数据，及时开具发票。用现金交费时，做到认真验钞，辨别真伪；用支票结帐时，要认真核对预留印鉴、支票日期，并留好备份；用信用卡结帐时，要认真核对签字笔迹，查对“止付名单”。 配合物业助理，及时以电话或书面方式提醒客户办理充值手续。在卡内充值后15分钟内，由物业助理帮助客户插卡蓄值。 每日16：00点之前整理好现金、支票、信用卡等，并填写《销售水电充值卡交款记录》交公司财务部。 严格遵守财务制度，做好票据、现金的管理工作。 保管好水电充值卡，物业助理领取时有签字手续，交回时有登记手续。 结束工作： 结束本班工作时，要做好计算机数据备份工作，严格执行交接制度，交接完毕后方可离岗。 自建筑施工资料 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students' unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to