客户导向（国外英文资料）.docVIP

客户导向（国外英文资料） Customer oriented Satisfying customer needs is the purpose of enterprise. The customers requirement does not equal the customers demand. What the customer needs is the value of the product, not the product itself. Customer orientation is how to create value for the customer from the customers perspective To create value for our clients is the whole thing The market and the customer are the superiors of each. The customer is always right This is a resource, not a burden A worthy order is the eternal theme of enterprise development The results are produced outside the walls of the enterprise. There are only costs within the enterprise. The enterprise and the users distance is small, the space of enterprise development is infinite. Target oriented Focus on the goal and integrate the resources with vision The goal setting must be in accordance with the principle of crystallization, measurable, attainable, relevant to higher target, and based on time. The process of setting goals is a balance of contradictions and a trade-off. The high standard demands oneself, otherwise can retreat only to seek second The high standard is not the pursuit of perfection, the pursuit of perfection is an idealist thing, so long as there is a new growth point, the pursuit of perfection cannot be pursued Innovation change Innovation creates a resource; Innovation is a value-added action; Innovation creates value and satisfaction for the target Full innovation is the best way for businesses to live forever. Everyone, everything, all the time, can innovate. Innovation is the driving force of development; Innovation creates the future The only constant is change; Innovation means seeing change as an opportunity Innovation must be based on the problems and needs of the target object Innovation requires listening more and asking more questions Innovation means to doubt everything, to negate everything, and to inherit it in criticism. For innovation, imagination is more important than