客户干事团队（国外英文资料）.docVIP

客户服务团队（国外英文资料） The first customer service team 1, the customer service team structure diagram Customer service team responsibilities and responsibilities Customer service team responsibilities: The customer service team is directly under the management of the vice general manager and is responsible for the companys performance, and the consultant is the team leader. Be responsible for the overall system to demonstrate the companys good image and strength to the customer, implement the management system and service specification related to customer service. Fully understand the customers requirements, analyze the customers potential service value, identify and sign the customers effective single source. Customer focus, providing comprehensive service from consultation and design to overall solution implementation. Responsible for customer complaints, timely handling of customer emergencies, and follow up the results. Responsible for engineering quality control and engineering maintenance to achieve customer satisfaction. Be responsible for communication and coordination with relevant departments within the company to ensure the quality and progress of the project. Daily schedule meetings, timely delivery and feedback to ensure the teams close cooperation and high unity. 9. Collect data files and to establish the customer information, to understand and analyze customer information in time, make customers pre-sale, sale, after-sales service and lasting customer relationship maintenance, fully to the value of customer service. Strengthen the teams self-construction and actively participate in the training of the company. Work out the objectives of the department and assess the performance of the team. Position: customer consultant, position responsibility and job description: Responsible for introducing the companys business philosophy and culture, service tenet and spirit, as well as sales and after-sales service procedures; To be responsible for the convening, organi