棋牌室接待SOP11.docxVIP

棋牌室接待服务程序1、站立：服务员立于美容美发门口旁过道处，双手自然下垂，交叉于体前，面带微笑，随时准备迎接宾客。XX Sir / madam, good morning / afternoon! Here is the six floor, sports club, you like chess or go swimming, fitness?棋牌室有预订吗？这边核对一下预订信息。XXX包厢XX先生/女士Chess room have a reservation? Check the reservation information. XXX box XX Mr. / MS.棋牌室没有预订直接带领参观并选择包厢Chess room not booking directly leading tours and selection box2、迎宾：客人到来有欢迎问候声，注意站立姿势，右手指引，主动微笑问候客人。XX Hello Sir / madam! This way, please3、引领：热情指引，并介绍包厢周边环境，洗手间位置。XX Hello Sir / madam! This way, please这就是您定的XXX包厢，环境很不错，光线充足200元/160元4小时。洗手间在吧台后面，出包厢门左转/右转即可。This is your XXX box, and a good environment, sufficient light 200 yuan /160 yuan 4 hours. Restroom behind the bar, a box door turn left / right.4、进入包厢：将客人引领至指定包厢。并开启电灯开关，将空调温度调至适当位置。XX Hello Sir / madam! You want to box is here, air conditioning to you to this temperature can be?5、设施设备：向宾客具体介绍包厢设施设备，自动麻将使用方法和注意事项，XX Hello Sir / madam! The box set first open the set-top box and remote control receiver click below behind the TV remote control at the top right of the power button to turn on the TV我们的麻将机是全自动的，麻将机内共两幅麻将籽交替使用，使用过程中如出现故障不要用力拍打机器，让服务员来查看。Mahjong machine we are fully automatic mahjong machine, a total of two pieces of mahjong seed used alternately, in use process such as faults do not force beating machine, ask the waiter to check.。6、服务员根据需要为宾客麻将调档。XX Hello Sir / madam! This is the way you want to play mahjong or poker.选择麻将是要多少张牌的，我帮您把机器的档位调好。Select the mahjong is how much of a card, I help you put the machine gear adjustment.选择打扑克请您稍等，我帮您去拿打牌的面板Choose to play poker please wait a moment, I help you to get the cards panel7、服务员为宾客展示麻将机的使用操作以及注意事项。XX Hello Sir / madam! Mahjong machine we have a total of two lifting keys and four dice key. According to lift key is a panel up to played cards inside, then press the lift button once another mahjong seed up can, in use process such as faults do not force beating machine, ask the waiter to check.提醒事项：给宾客提醒，娱乐时不要将现金放到桌面上；包厢提供一次性拖鞋，为客人换上。XX Hello Sir / madam! Yo