第七章控制基础资料.ppt

Case Both the viewing public and NASA officials were devastated by the tragic Columbia shuttle disaster in Feb 2003. Investigations of the tragedy suggest that organizational safety controls may not have been as thorough as they should have been. When problems were spotted, managers may have been too quick to dismiss them as non-life-threatening, and in this situation that choice may have led to disastrous consequences. Although most managers won’t face such tragic consequences if they ignore signs that something may be wrong, the situation does point out the importance of control 第一节 控制概念