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福州卓异电子有限公司国科版户
户通常见故障解决办法、常用操
作指南手册
目 录
（根据故障问题对照下面目录列表，直接找到解决内容所在页面，快捷简便）
1. “更换机顶盒”操作指南（针对位置锁定模块异常等情况）·····························3
2. “更换加密卡”操作指南（针对E02,E16 等故障现象）·································8
3. “移机”操作指南（针对返修机更换新机、用户搬家需要移动机顶盒等需要）·············11
4. 国科户户通新标一键安装版本常见故障解决办法······
·····························12
4.1 故障现象：提示“未检测到 SIM 卡，请关闭电源后正确插入 SIM 卡”····················12
4.2 故障现象：
提示“您所使用的是某某 SIM 卡，此运营商信号较弱” ·····················12
4.3 故障现象：提示“未收到授权! 请联系开户人员核实用户状态”···························14
4.4 故障现象：弹出“位置锁定模块异常1”的提示 ······································15
4.5 故障现象：
弹出“E06 ”的提示 ··················································16
弹出“位置锁定模块异常2 ” 的提示 ·····································16
4.6 故障现象：
4.7 故障现象：弹出“位置锁定模块异常3 ”的提示 ······································17
4.8 故障现象：弹出“位置锁定模块升级中，请稍候……”的提示 ····························18
4.9 故障现象：弹出“位置锁定模块异常4 ”的提示 ······································19
4.10 销户重新开卡操作 ···························································19
··················20
5. 其他常见故障及排除办法·····································
故障现象：提示“ E01 请插入智能卡” ···········································20
故障现象：提示“ E02 智能卡通讯失败” ·········································20
故障现象：提示“ E04 对不起，该频道未授权” ····································20
故障现象：提示“ E06 对不起，智能卡未授权” ····································20
故障现象：提示“ T01 信号中断，请检查线路连接或联系客服 ··························20
故障现象：提示“ T02 当前频道暂无节目，请收看其它频道或联系客服” ··················20
故障现象：提示“ T08 频道列表为空” · ·········································20
故障现象：播放过程中画面出现马赛克，声音断断续续、不清
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