服务业领导者及监督管理技巧.pptVIP

The Hospitality Industry Leaders And Supervision Techniques服务业领导者与监督管理技巧;Leader Hospitality Industry Management领导和服务业管理;Level Of Management 管理的层次 ;Leader and Supervision Techniques领导者和监督管理技巧;Technique No.1技巧1Leader As Manager/Supervisor 作为经理和主管的领导者;1）Who is the Leader in the Hospitality Industry? 谁是服务行业的领导者？ Leader in Hospitality Industry here is: Ⅰ.The General manager 总经理 Ⅱ.Department Manager 部门经理 Ⅲ.Supervisory Management 主管 ;2）Leader as Manager/Supervisor! 作为经理和主管的领导者 Means in his/her Position, He/She will manage and supervise his/her works and People with 指处于这个位置的领导者运用以下这些东西去管理和监督他们的工作和属下： Ⅰ.Authority Power 权力 Ⅱ.Capability 能力 Ⅲ.Experience 经验;3）Leader and His/Her Job Functions! 领导者和他们的工作职责！ 1.Create the vision. 建立构想、远见。 2.Articulate the dream. 明白表达理想。 3.Persuade and Convince. 说服和劝说。 4.Affirm the values. 肯定价值。 5.Create and Develop Culture. 创造和发展文化。 6.Manage Supervise systematically.系统地管理和监督。 7.Build workable unity. 建立有工作能力的团体。 8.Explain, Teach, Motivate Coach performance 解释、教学、鼓励以及指导工作。 9.Model and Serves as Symbol. 塑造服务模式。 10.Lead by example. 作榜样。; 11.Initiate, Create, Develop and Maintain. 创造发展和保持 12.Represent the group. 代表团队。 13.Negotiate and discuss skillfully.有技巧地谈判和讨论。 14.Select and Develop the talent. 选择和发展潜能。 4）Leader and His/Her Job Functions! 领导者和他们的工作职责！ 1. Create the vision. 建立构想、远见。 好的容貌，性格和姿态 2. Good contemporary with things 紧跟时代 3. Good attitude and thoughts 好的态度和思想 4. Good trainer and Monitor 好的培训者和监督者 5. Good reason with logic 理论有逻辑 6. Good speaker Iistener 好的演讲者和倾听者; 7. Good rapport builder model 善于建立融洽关系并起带头作用 8. Good at technical kills and personal ability 良好的技巧和个人的能力 9 . Good at knowledge and experience 丰富的知识和经验 10. Good at organizing the work 善于组织工作 11. Good at delegation the work 善于分配工作